April 20 2017

Video: Award-Winning Customer Service from San Antonio Team

Steve Miggo, Safelite Senior Vice President of Operations

On April 12, 2016, a significant hail storm hit San Antonio causing widespread damage. This extraordinary event required strong leadership from the local Safelite AutoGlass team, earning them an International Exceptional Customer Service award. The catastrophe (CAT) team was led by local district leader Chris Bailey, who is known for his focus, energy and a personal desire to succeed – and to do so against high standards. During this trying time, he did not disappoint. When the storm hit...

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April 12 2017

Video: Award-Winning Customer Service from Scott Meister, Technician

Renee Cacchillo, Safelite Senior Vice President of Customer, Brand & Technology

Being an auto glass technician goes beyond performing the work itself – technicians are also the frontline of our business, and they can make a transaction more memorable simply by the level of customer service they provide. Technician Scott Meister's service mindset helped make him stand out as an Exceptional Customer Service Award winner.

Since 2012, Scott’s Net Promoter Score has been remarkably high, and his dedication and service means customers ask for him by name. “He treats his customers like family,” said store leader Jim Falk. “You can hear it in the tone of his voice on calls.”

With Scott’s commitment to excellence, he has more than his share of compliments from customers. Here’s just a sample of what they had to say...

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