aims to be the natural choice for vehicle glass repair and replacement. Our focus on customer delight has made us the best in our industry. Best practices for customer satisfaction can be replicated in any business, and we're sharing our secrets to success!
In this day and age, can anyone afford to lose a potential customer? So that we reduce the number of customers we lose along the sales pipeline, Safelite uses the 4 Cs of customer retention.
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Today’s guest author is Lisa Ford, a business speaker and author focusing on customer service issues, who writes “Is Your Customer Service a Game Changer or Just Keeping You in the Game?”
All companies would love to be able to say they are a game changer. Whether it is with their service, brand or innovation, few companies really can claim such a grand statement. Some of the few who come to mind might include Ritz Carlton, Southwest Airlines, Target, Starbucks and Apple. My experience tells me more companies should be just trying to stay in the game because changing it is not a reality. To keep up with the best, here is what to do…