January 26 2015

What’s the most challenging aspect of delivering great customer service?


admin, safelite delight
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We asked our readers, “What’s the most challenging aspect of delivering great customer service?” Below are the results. It’s no surprise that employee buy-in ranked highest with 43 percent of the votes, followed by budget constraints.

What’s the most challenging aspect of delivering great customer service?

Share your success stories and tips with us! How have you been able to gain employee buy-in for your customer service efforts?

And, be sure to take our next poll: Has social media helped or hurt customer service?

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January 20 2015

Eight Safelite Employees Win International Exceptional Customer Service Award


Steve Miggo, Safelite Senior Vice President of Operations
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We’ve been sharing with you the stories of our 14 Everyday Hero Award winners. Their stories give us inspiration as we continue our quest to be a People Powered, Customer Driven company in which employees are empowered to deliver great customer service and business processes are improved by listening to customers. It’s a simple idea that happy, engaged people create happy, loyal customers.

From our list of Everyday Hero Award winners, our parent company Belron as selected its annual winners for the International Exceptional Customer Service Award.

Out of 22 winners from a variety of Belron business units, Safelite nabbed 8. The stories of the winners range from technicians who have long-term high levels of customer service to special project teams that have stepped up to the challenge caused by extreme weather impacting the business. The winners are...

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