“Respect means everything, and I think that's a word that means everything to every single human being that out there, including customers. That's one thing we've achieved in the Dubois area – we respect what we do. What the technicians do is hard work, and they work on automobiles that are priced above and beyond... so we respect that automobile. We respect the person who is driving that automobile, we respect the customer when they walk through the door, and we respect every single person we work with. And I think it's part of Safelite's way.”
That’s a sentiment from Sandy Swackhammer, Safelite’s DuBois, Pa., store manager, who earned an International Exceptional Customer Service Award from our parent company Belron.
After a hailstorm just before Memorial Day, Safelite’s District Manager for the Harrisburg, Pa., market Kirk Reed implemented Safelite’s Catastrophe Response plan, pulling in 16 technicians both nearby and from as far away as California, to help serve customers over the holiday weekend. His team set up a four-vehicle portable garage adjacent to Safelite locations and a 16-bay CAT tent in a local mall parking lot to deliver a great experience to our customers in this challenging situation.
To recognize his team’s efforts, our parent company Belron awarded them an International Exceptional Customer Service Award.