I’m proud that Safelite AutoGlass has launched a new Safelite in the Service series, highlighting our employees who have or are currently serving in the military. We are so grateful for their contributions to our country… and to our customers.
Today’s spotlight is:
George Ireland, Quality Manager, Mobile, Ala.
Years at Safelite: 16
Branch: U.S. Air Force
Years of service: 24
Locations: Texas | Oklahoma | Kansas | Germany | South Korea | Maryland | Alabama
Growing up in a military family, George saw how much his father enjoyed the military and wanted to continue the tradition.
Safelite AutoGlass is thrilled to be one of five case studies in a new report called “Creating and Sustaining a Customer-Centric Culture,” published by Temkin Group.
Here’s the executive summary:
Temkin Group defines culture as how employees think, believe, and act, and if an organization wants to differentiate its customer experience, it must address each one of these areas. However culture change is not easy. Culture change efforts are often impeded by common pitfalls, such as ignoring the existing culture or becoming impatient at the pace of change.
To make this effort smoother, Temkin Group recommends adopting an approach we call Employee-Engaging Transformation (EET), which consists of five practices:
1. Vision Translation
2. Persistent Leadership
3. Middle Management Activation
4. Grassroots Mobilization
5. Captivating Communications.
In this report, Temkin shares...