December 16 2014

Customer Service Hero: Don Overbaugh, District Manager, Charlotte, N.C,


Renee Cacchillo, Safelite Vice President of Customer & Brand Strategy
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DonOverbaugh

An Everyday Hero can influence customer service from behind the scenes. One such case is our District Manager in Charlotte, N.C., Don Overbaugh.

As Safelite started rolling out its People Powered, Customer Driven messages throughout the company, we relied on regional and market leaders to share the vision. One of the styles Safelite needs in its leaders is someone who can be visionary...

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December 11 2014

Customer Service Hero: Elizabeth Howard, National Recruiting Manager


Steve Miggo, Safelite Senior Vice President of Operations
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WelcomingBelronTechniciansFromSpain

Our next Everyday Heroes Award winner is actually a cross-functional, cross-borders team led by Elizabeth Howard, National Recruiting Manager, for their effort in coordinating the staffing of nearly 100 technicians from 6 European countries during 5-week stays across 36 Safelite geographies.

Why were European technicians needed?

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